Return Policy

General Return Conditions

Return or exchange requests are subject to store confirmation, invoice terms, brand policy, product condition, box condition, accessories, IMEI/serial number and physical verification.

Customers should confirm return and exchange terms before purchase, especially for mobile phones, accessories, open-box products, refurbished products, demo units, discounted products and bundled products.

Return Window and Product Condition

If a return window is offered by SUNNY ELECTRONICS, the customer should raise the request as early as possible, preferably within 1 day of purchase. Eligibility depends on store approval, brand policy, product category and product condition.

The product should generally be unused, sealed, complete and in original packaging. A valid purchase invoice is mandatory for any return, exchange, replacement or warranty support.

Activated, Opened or Tampered Products

Mobile phones or electronics that are opened, activated, registered, used, damaged, tampered with or linked with customer accounts may not be eligible for return or exchange unless accepted under brand DOA or warranty policy.

Customers should verify model, variant, colour, price, invoice, warranty, box seal and accessories before activation or final acceptance.

Dead on Arrival (DOA) and Brand Policy

Dead on Arrival cases are normally handled according to the official brand policy. The customer may need to visit the brand-authorized service center and obtain a DOA certificate or service confirmation.

Replacement, repair or upgrade will depend on brand rules, service-center confirmation, invoice details and product condition. SUNNY ELECTRONICS may guide the customer through the process based on the invoice and brand instructions.

Non-returnable Situations

Return or exchange may be refused if there is physical damage, liquid damage, screen crack, missing accessories, mismatched IMEI/serial number, tampered seal, software lock, account lock, customer-caused damage or missing invoice.

Accessories, bundled items, software, consumables, opened packaging or hygiene-sensitive products may be non-returnable once unsealed, unless required by applicable brand policy.

Refunds and Replacement Timeline

Refunds, if applicable, will depend on store approval, product inspection, invoice status, payment method and brand confirmation. Refund processing time may vary by payment mode.

Replacement or exchange timelines may vary depending on stock availability, brand approval, service-center report and logistics. Customers should confirm expected timelines with SUNNY ELECTRONICS.

Need Help

For return, replacement, warranty or service questions, customers should contact SUNNY ELECTRONICS directly using the phone or email shown on this page.